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The opportunity:**
We’re looking for energetic, a Customer Care Representative to handle a variety of sales and customer service initiatives. As a part of our growing team, you’ll be part of our team making outbound sales and customer service calls to targeted prospects, including customers and prospects in order to drive sales in our North American stores.
This position is an excellent way to launch a career in sales, and features competitive compensation and incentives, benefits, and a relaxed professional office atmosphere.
About the role:**
The ideal candidate is an outgoing, energetic, professional tele-marketer with experience in B2B and B2C sales and customer service. You will possess strong communication, persuasive, organization skills. Your primary focus will be to support and aid franchisees executing local area tele-marketing programs.
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Responsibilities
- Handle and manage calls/emails in a courteous, timely, and professional manner.
- Identify and assess customer’s needs.
- Accurately document and process customer requests/needs in appropriate manner.
- Utilize knowledge base and training to accurately answer all customer questions/requests.
- Attend all meetings and training sessions and review all training materials.
- Adhere to all attendance and work schedule requirements.
Qualifications
- Reliable
- Ability to work flexible hour’s days/evenings as required.
- Ability to work individually as well as in a team atmosphere.
- Excellent organizational, written and oral communication skills
- Experience and knowledge of using call center software and tools.
- Experience with Data Entry utilizing a computer.
- Experience with Microsoft Applications including MS Word and MS Excel
- Strong attention to detail and organizational skills
- Familiar with Computer and Windows PC applications and ability to learn new computer system applications.
- Experience working for a franchise or multi-unit business is an asset.
Salary: $15.50 per hour
What’s in it for YOU?
As a Metal Supermarkets team member, you’ll have the opportunity to be part of a small, fast-paced team doing big things. You will also have special assignments from time to time that will help you develop your skills and experience.
Our compensation package includes:
- Competitive salary
- Comprehensive benefits including medical, dental & vision coverage.
- Hybrid working options.
- RRSP contribution program
- Life insurance
- Generous paid time off
- Learning & development opportunities
Metal Supermarkets:
We are the world’s leading supplier of small-quantity metals. This is an opportunity to join a leading franchise organization and work in a fast paced and dynamic environment. You will contribute to the continued growth of an established and successful brand.
No agencies or recruiters please.**
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Location: 1290 Kings Road, Sydney, NS B1S 1E2
Job Type: Full-time
Salary: $15.00-$15.50 per hour
