We are looking for an attentive, creative, and highly competent Customer Service Representative (aka “support specialist”). Your role is to help our customers adopt our solution, work through any challenges with our product and ultimately advocate for our company. We are a rapidly growing company with an “all hands on deck” and “roll up your sleeves” work ethic. This full-time position reports to our fearless leader of Support: Hugues Mackay.
How you’ll make a huge impact here - and on your career:
Our product manages a company’s most valuable customers. Therefore, Support Specialists play a role in providing an exceptional experience to both our customers as well as interacting and servicing the customers of our customers. We need to ensure that all these users have an exceptional experience with our product and service all of the time. You’ll resolve problems and offer advice to customers using a ticket system and as a member of our broader Support team.
What an incredible candidate looks like:
- You can handle multiple tasks and prioritize work to maintain the required high level of customer service that our customers have come to expect from us
- You are detail-oriented both in documenting information and practicing good follow through techniques
- You’re agile and eager to pick up new skills, technology and software
- You can solve problems and want to take on responsibility
- People love to work with you and communicate with you
- You’re patient with others, even if you’re under stress
- You’ve got a working knowledge of HTML/CSS
- A love for small company environments
- Ability to work one evening shift per week (12 pm to 8 pm) as our support hours are 8 am to 8 pm EST
- Bonus points are given for any marketing, technical, or SaaS experience
What you’ll get from us:
At Influitive, you’ll find an empowering environment where people are inspired to do great work, learning and developing quickly as professionals as they fundamentally change how modern businesses operate. (Check out our Glassdoor page to see what this looks like in action in the words of our advocates – our employees.) We offer competitive compensation and stock options in the company. Hungry and want to truly feel your impact while working with an amazing team of people? This is the place for you.
This is a remote/work-from-home role that can be located anywhere in North America.
At Influitive, we believe that diverse and open teams perform the best.
Fostering an inclusive environment where we can learn and grow from each others’ perspectives is an important element of our growing family. Influitive welcomes and encourages people from all backgrounds, abilities, experiences and perspectives to apply to join our team. We are committed to being an equal opportunity employer, and are happy to provide accommodations upon request at all stages of the interview process. If you require accommodations due to a disability, please contact us at talent@influitive.com.
If you're up for an adventure, we hope you'll apply to join our team!
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